Terms of service
Last updated: March 11, 2026
Overview
Welcome to LumiBumi. Throughout these Terms, the words “we”, “us”, and “our” refer to LumiBumi.
LumiBumi operates this website, online store, and related services, content, features, tools, products, and services (together, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your access to and use of the Services, including browsing our website and purchasing products from our store.
By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy and Returns & Refunds Policy, as published on our website. If you do not agree to these Terms, you should not use our Services.
1. Eligibility and account information
By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you are using the Services with the supervision and consent of a parent or legal guardian.
You agree to provide current, complete, and accurate information when making a purchase or creating an account, including your name, billing details, shipping details, email address, and payment information.
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
2. Products and product information
We make reasonable efforts to display our products as accurately as possible. However, actual colours, textures, and appearance may vary depending on your screen, device settings, lighting, and manufacturing variation.
All product descriptions, pricing, availability, and other content on the Services are subject to change at any time without notice.
We reserve the right to discontinue products, limit purchase quantities, or restrict sales to particular persons, regions, or jurisdictions where reasonably necessary.
3. Orders
When you place an order, you are making an offer to purchase products from LumiBumi.
We reserve the right to accept, reject, cancel, or limit any order for reasons including suspected fraud, pricing errors, stock availability issues, suspected resale activity, or other legitimate business reasons.
Your order is not accepted until payment has been received and we have sent an order confirmation or dispatch confirmation.
If we need to cancel or amend an order, we will attempt to contact you using the details provided at checkout.
4. Pricing, payments, taxes, and customs
All prices displayed on our website are shown in the currency displayed at checkout unless otherwise stated.
Prices may change at any time without notice.
Unless otherwise stated, prices do not include shipping charges, customs duties, import duties, taxes, or other government charges that may apply to international orders. You are responsible for any such charges imposed by your local customs or tax authority.
You agree to provide valid and accurate payment information and authorize us to charge the full amount payable for your order, including shipping and any applicable taxes.
5. Shipping and delivery
We aim to dispatch and deliver orders within the estimated timeframes shown on our website or at checkout, but all delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs processes, weather events, carrier disruptions, or other matters outside our reasonable control.
Please ensure your delivery information is correct at checkout. We are not responsible for losses arising from incorrect shipping details supplied by you.
6. Returns, refunds, and exchanges
Our Returns & Refunds Policy, as published on our website, applies to all purchases made through our store.
Because our products are intimate wear, change-of-mind returns may be limited for hygiene reasons. However, nothing in these Terms or in our Returns & Refunds Policy excludes, limits, or replaces any rights you may have under the Australian Consumer Law.
Where goods fail to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy depending on the nature of the problem.
7. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Competition and Consumer Act 2010 (Cth) or any other applicable law, where such rights cannot lawfully be excluded, restricted, or modified.
To the extent permitted by law, any liability that cannot be excluded is limited to the minimum extent permitted by law.
8. Intellectual property
All content available through the Services, including text, graphics, logos, icons, images, product descriptions, branding, designs, layout, video, audio, and other materials, is owned by or licensed to LumiBumi and is protected by applicable intellectual property laws.
You may use the Services only for your personal, non-commercial use. You must not reproduce, copy, distribute, modify, republish, scrape, sell, exploit, or otherwise use any part of the Services without our prior written consent.
All trademarks, logos, and brand elements displayed on the Services are the property of their respective owners.
9. Optional tools and third-party services
We may provide access to third-party tools, apps, plugins, integrations, or services that we do not own or control.
These are provided on an “as is” and “as available” basis. We are not responsible for the content, availability, performance, or practices of third-party tools or services.
Your use of any third-party tools or services is entirely at your own risk and may be subject to the terms and privacy policies of those third parties.
10. Third-party links
Our Services may include links to third-party websites, services, or platforms. We are not responsible for the content, security, privacy practices, or availability of any third-party websites or services.
If you access a third-party website through our Services, you do so at your own risk.
11. Relationship with Shopify
Our store is hosted by Shopify, which enables us to provide the Services to you. However, any sale or purchase made through our store is made directly between you and LumiBumi.
To the extent permitted by law, Shopify is not responsible for any aspect of any sale between you and LumiBumi, including product quality, fulfilment, refunds, returns, delivery, injury, loss, or damage arising from purchased products or services.
12. Privacy
Your submission of personal information through the Services is governed by our Privacy Policy, as published on our website.
Because our store is hosted by Shopify, certain personal information may also be collected and processed by Shopify in order to provide and improve the Services.
13. Feedback, reviews, and user content
If you submit reviews, comments, suggestions, ideas, testimonials, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, publish, adapt, edit, and display that content for business, marketing, and operational purposes.
You confirm that any content you submit:
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is accurate to the best of your knowledge
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does not infringe the rights of any third party
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is not unlawful, misleading, abusive, defamatory, obscene, or harmful
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does not contain malicious code or spam
We may remove or refuse to publish content at our discretion.
14. Errors, inaccuracies, and omissions
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions, including in relation to product descriptions, pricing, promotions, shipping estimates, transit times, or availability.
We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information or cancel orders where necessary.
15. Prohibited uses
You must not use the Services:
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for any unlawful purpose
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to breach any law or regulation
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to infringe our intellectual property rights or the rights of others
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to upload or transmit viruses, malware, or malicious code
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to harass, abuse, threaten, defame, or intimidate others
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to submit false or misleading information
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to scrape, copy, crawl, mirror, or extract data from the Services without our written permission
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to interfere with the security, operation, or performance of the Services
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to use bots, scripts, automation, or similar tools in a way that disrupts or abuses the Services
We may suspend or terminate access to the Services if we believe you have breached these Terms.
16. Suspension and termination
We may suspend, restrict, or terminate your access to the Services at any time if we reasonably believe you have breached these Terms, engaged in unlawful conduct, or misused the Services.
Termination does not affect any rights or obligations that accrued before termination.
17. Disclaimer
To the fullest extent permitted by law, the Services and all content made available through them are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will be uninterrupted, secure, error-free, or free from viruses or other harmful components.
We do not warrant that product descriptions, images, or other content are always complete, current, or error-free, although we make reasonable efforts to keep them accurate.
Nothing in these Terms excludes any rights that cannot lawfully be excluded under applicable law, including under the Australian Consumer Law.
18. Limitation of liability
To the fullest extent permitted by law, LumiBumi is not liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of revenue, loss of opportunity, loss of savings, or loss of data, arising from or in connection with your use of the Services or any products purchased through the Services.
Where liability cannot be excluded by law, our liability is limited to the maximum extent permitted by law.
Nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law or other laws that cannot lawfully be excluded.
19. Indemnity
To the fullest extent permitted by law, you agree to indemnify and hold harmless LumiBumi and its service providers, contractors, and agents from and against claims, liabilities, damages, losses, and expenses arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or the rights of a third party.
20. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force and effect.
21. Waiver
If we do not exercise or enforce a right under these Terms, that does not constitute a waiver of that right.
22. Entire agreement
These Terms, together with our Privacy Policy and Returns & Refunds Policy, constitute the entire agreement between you and LumiBumi in relation to your use of the Services and supersede any prior understandings or agreements relating to the same subject matter.
23. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms in connection with a business restructure, sale, merger, or transfer of assets.
24. Governing law
These Terms are governed by the laws of Queensland, Australia.
You agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and any courts competent to hear appeals from those courts.
25. Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, website functionality, legal requirements, or operational practices.
When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of the Services after any changes are published constitutes acceptance of the updated Terms.
26. Contact us
If you have any questions about these Terms, please contact us at:
support@lumibumi.com